The coronavirus outbreak takes its toll on the way we live and work. No industry sector could escape from the adverse impact of this pandemic age. However, the service sector manages to survive and thrive amid this turbulent time by embracing advancing technology. For example, courier delivery service thrives as more companies and individuals want their orders delivered at their doorstep irrespective of location and time.
Here, the on-demand courier delivery app comes into the picture. It assists the courier service industry to grab the opportunity of reaching $350 billion globally while enabling the service providers to offer customer-centric experience, comfort, and convenience by using just a few clicks. The courier delivery app development company can integrate advanced and engaging features in the app to enhance the value of the courier delivery business.
Here is it fair to mention that a dedicated app with desired features can work wonders in expanding the courier delivery business worldwide, but with this, the service providers need to focus on secured services, worldwide shipping, and fast delivery options. Here is how a courier app can help improve courier delivery and tracking services.
Courier Delivery App for Effective Tracking
Like other on-demand apps, the courier delivery app development process also starts with selecting an app’s layout and making a list of necessary features in line with the budget and business model. It is beneficial for the courier services to taste the app thoroughly before making it live. A courier delivery app is a representative of the courier company in the mobile platform, and therefore, it is necessary to ensure that the app has an engaging interface and excellent functionality.
The courier service provider can build an app by hiring experienced app developers from a reliable mobile app development company. Here are the top aspects to keep in mind while developing a courier delivery app for tracking and managing your business.
- Selecting the layout and platform- This is the first and foremost point to consider. An outstanding app has a user-friendly and engaging layout with excellent features. It is better to pick the layout based on the business needs and which is capable of serving the long-term objectives. Another important factor is to select the right app development platforms. As a courier service provider, you know the demographics of your audience very well. All you need to find whether they use Android or iOS-powered mobile phones. The on-demand courier delivery app development company can also help you choose the right platform. If your courier services are centered in Europe and Asia, it is better to come up with a cross-platform courier app that can seamlessly run on Android and iOS alike.
- Listing necessary features- It is advisable to identify and understand the business needs you wanted to meet before moving to the app development. Also, you should take the changing market trends and your customers’ expectations into the account while listing the necessary app features. The mobile app development company can assign the team based on the features and complexity of your courier app. A typical courier delivery tracking app has a GPS-based field service and other related features to ensure efficient pickup and real-time tracking. You can also integrate customer support and other features that can make your customers happy with your services.
- Consider budget- This is also an important consideration because app development is costly and requires a small fortune to build a feature-rich and future-ready app. Startups or even SMEs may find it difficult to meet budgetary limitations when it comes to app development. Also, courier delivery service providers need to check the range of their business, parcel sizes they can deliver, and type of delivery along with technical limitations when it comes to developing an app.
- Developing App- It is always advisable to develop an app that has a UI/UX design with flawless functionality. What’s more, when the app is developed, it is necessary to pass it through rigorous testing. If you have not much idea about the nitty-gritty of app development, it is better to hire dedicated app developers and build an app as per your business model and needs.
- App maintenance and marketing- It is always essential to keep an additional budget for app maintenance and marketing. Most mobile app development companies provide maintenance services as additional ones, and therefore, they do not include them in the quote. Also, you need to keep a separate budget for the app marketing because even if your app works well and you provide excellent services, your courier delivery app needs initial downloads and valuable feedback from its early users to stay ahead of the curve.
While developing a courier delivery app, it is always imperative for courier service providers to keep their customers in the center.
Top Features and Benefits of Courier Delivery App
Before going through the major benefits of a courier delivery app, you should understand three panels of the app along with related features.
- Admin Panel
– Customer or User Management
– Delivery Person or Driver Management
– Order Tracking
– Feedback Section
- User or Customer Panel
– Registration and Profile
– Tracking Courier
– Order and Cancelation
– Payment Gateways
– Order History
– Social Media Integration
– Rating & Review
- Delivery Person Panel
– Registration and Profile
– Parcel Details
– Accept or Reject Order
– Location or Navigation
– Pick up and Drop
– Order History
– Payment History
All these features can help you improve the efficiency of courier delivery services and offer a personalized experience to your customers.
Top Benefits of Courier Service App
- It increases the customer base and enables users to get personalized services
- It allows the company to manage all the processes seamlessly
- It connects the courier service providers with the customers
- It provides higher security and scalability for expanding business
- It enhances customer relationship through building brand value
- It eliminates hurdles of the traditional courier delivery system effectively
With the increasing demands for courier services, opportunities are also increasing for service providers. An on-demand courier delivery app can help the courier business to leverage the benefits of advancing technology and satisfy customers with personalized courier experience.
A courier delivery and tracking app can help you streamline all the processes while ensuring improved customer services and on-time delivery. An on-demand courier app can take your business to a new level where you can expand your services while satisfying the demands of your clients efficiently.