Cloud telephony is a technique which is used for delivering telephone applications on the cloud as a hosted solution. It is a messaging & voice service that does not require traditional business telephone systems such as EPBAX or PBX.
It is a mode which allows enterprises and businesses to make or receive multiple voice calls and messages simultaneously, without making any investment on any additional capital infrastructure.
Services like Call recording, IVR, Text messaging, Call conferencing, Custom greetings, Business hours etc. are only a few of the many features that cloud telephony providers are offering now.
Therefore the smartest way for managing business calls at a global level without compromising on its quality and cost is by using the services offered by Cloud Telephony companies.
Let’s see the benefits cloud telephony offers to business organizations.
The Right System Can Actually Make You Money
Businesses who offer services to their customers where there is a need to track billable hours, a cloud telephony system is what actually makes this process more streamlined by providing accurate data in real-time. This helps you to ensure that you bill your customers correctly and don’t miss out on any billable hours.
Allows you to Focus on Expansion Plans
A cloud telephony system can be accessed from any part of the globe. It enables you to connect with your team even while you’re working remotely. With its scale-at-will feature, Cloud telephony lets you expand your customer service desk as your business grows without any extra infrastructure. This helps you to ensure that you have a happy customer base and focus on expanding your business.
Real-time Data, Actionable Insights, Customer Privacy
Cloud telephony services allow you to get the exact volume of calls handled by your customer service desk; thus, enabling you to look presentable in front of your clients. Also, it offers real-time data. The Cloud service provider keeps you updated as they update data almost every hour. These detailed analytics help you to analyze the performance of your call centre graphically.
Cloud telephony is surely going to be a game-changer in the years to come. It is probably the only new-age communication platform that has managed to connect & serve businesses of any size & segment. It enables organizations to manage their business calls without compromising on the quality. The multi-level IVR that comes as part of Cloud telephony provides you with a better grip in handling your calls according to your needs!