With the increasing demand for transportation services around the world, competition in freight transport and moving companies are becoming stronger every day. To remain at the peak of competition, logistics and forwarding companies must pay attention to improving their operations, facilities and services. The method of transport is an important factor when planning transportation services. In addition to costs, you must specify the urgency of the shipment, the value of the goods sent, as well as the size and weight of the goods when determining the form of transport According to an expert in supply chain optimization, there are five proactive ways to improve freight transport operations. We’ve listed them below.
Update Transportation routes and Means of shipment
Both government and private moving companies discover and establish new roads every year. Update your freight transportation routes from time to time based on new road discoveries to deliver loads faster and save on fuel costs.
You also need to update your transport offers every time a new airport, pier or train opens.
Place Your Warehouses Wisely
If your warehouses are hundreds of miles from central shipping locations, it will be harder for you to maintain good transportation services. You will spend more on fuel, and chances are you won’t be able to collect and deliver your cargo on time. In this case, we recommend strategic transfer of warehouses near airports, piers and most customers.
Utilize Modern and Durable Packing Materials for Transportation Services
Reduce delivery times with advanced packaging materials. Technology has made it easier for moving companies, so it is a sensible idea to invest in technologically advanced packaging materials to reduce the time and energy used for manual packaging, especially for bulk cargoes.
This will save you additional workforce and operating costs.
Encourage and Give Better Equipment to Your Employees
Good customer service plays a key role in maintaining customer satisfaction. Even if your technical freight is considered flawless, if customers don’t get the attention and care they deserve, the moving company will find it more difficult to keep loyal customers and maintain good sales. Strengthen your employees – including drivers, reception staff, suppliers etc.
Provide them with training related to perfect customer service, irritating customer service and other activities that can improve their interpersonal skills. Consider them good deeds, encourage them and motivate them during the peak weeks.
Use Software for Tracking and Monitoring
There is a cloud-based software for your transportation services, that allows you and your customers to track and monitor the load as soon as the load is exchanged. This type of software also allows you to monitor the exact location of the load and to estimate the date and time of delivery. He also advises the company and the forwarder in case of delays or problems. This type of software not only streamlines business operations. It also provides better customer service. We hope that you will use the above-mentioned proactive ways to improve freight transport operations. Remember that you need both excellent business technique and good customer service to succeed in the transport and logistics industry.
Streamline with Documentation
To get the best delivery performance, we recommend simplifying your internal shipping processes. Although moving companies often use countless advanced systems and applications to perform one internal process, it only confuses the matter and turns a quick and simple task into one that is long and tiring.
There are many options for transportation services and there may not be one solution for your transport needs. Each mode of transportations has its pros and cons. Prioritizing needs, understanding the shipment and comparing costs is important when planning a shipment and choosing the best mode of transport.