The immense scope of Salesforce and the wide range of tools offered by the CRM platform have converted it into a field of study. Over time, the demand for Salesforce professionals has steadily increased and it is likely to be so in the years to come.
This high demand has made the competition among aspiring Salesforce professionals much more intense. Whether an organization wants to avail of Salesforce Marketing Cloud service, hire a Salesforce Developer, or is looking for an administrator to overlook the operation of its Salesforce org, it will always have a plethora of candidates to choose from.
Especially if you are applying as a Salesforce Developer or Administrator, it is important to have full-fledged knowledge about all different Salesforce offerings. Here, we will focus on Salesforce Community Cloud.
Here are some of the most basic Salesforce Community Cloud interview questions you should be able to answer in a heartbeat while applying for a Salesforce job:
What Is Salesforce Community Cloud?
Salesforce Community Cloud is a social platform that allows organizations to build online branded communities with their customers, employees, and partners. It provides users with a centralized platform for sharing important records, files, records, and other valuable information.
Also, the Community Cloud is a centralized meeting ground for customers, employees, and partners that facilitates a free flow of communication, ideas, and solutions for common issues.
What Can Salesforce Community Cloud Be Used For?
The Salesforce Community Cloud can be used for providing your customers, employees, and partners, with streamlined service and allowing them to obtain all relevant information about your business, business processes, and products/services on a unified platform.
Also, you can allow the members of your community to collaborate with others to come up with lucrative ideas, help you carry out specific processes, and resolve each others’ issues without approaching the support executives.
How Do You Customize Your Salesforce Community To Suit Your Business Needs?
Any use having the basic platform knowledge can customize a Salesforce community according to the specific business needs. Salesforce provides you with a simple yet powerful engine to customize templates and branding or styling your Salesforce community at any point in time. This allows users to design, customize, and manage Salesforce communities even with little to no programming knowledge.
Further, a Salesforce community can be developed using the Lightning Community Builder which allows the users to pick a template of their choice and change its look and feel according to their preferences.
How Is Salesforce Community Cloud Different From Chatter?
Chatter is the social tool that can be utilized on all Salesforce offerings for creating an internal social media network within an organization. it allows anyone from the organization to share their insights, connect teams, propose their ideas, connect teams, provide feedback directly.
On the other hand, the Salesforce Community Cloud allows users to create branded sites that are dedicated to a specific group of customers, employees, and/or partners. Chatter can be used along with the Community Cloud to improve internal communication.
Is Salesforce Community Cloud Customizable For Mobile Devices?
Yes, Salesforce Community Cloud provides you with many options to be used on a mobile device for increased flexibility. As the Community Templates are fully responsive, the platform provides an equally rich and engaging experience to the users on their cell phones and tablets.
There were some of the most basic questions about Salesforce Community Cloud that every aspiring Salesforce professional must know the answers to. Depending on the position you are applying for, it is advisable to dive deeper into the uses and functionality of the platform.